Online Appointment System Manual Samples †MyAssignmenthelp.com

Question: Discuss about the Online Appointment System Manual. Answer: Patient Appointment System The patient appointment system is a software system designed to help the health care facility with its scheduling concerns. Through the system, patients are able to schedule appointments with doctors and by doing so significantly reduce the long waiting times that they have to undergo while they are at the hospital (White, Pike, 2014). The system will also provide for better patientmanagement as the doctors will be able to obtain information regarding the patient before even he/she visits the hospital (Finkelstein et al., 2017). This allows for the doctor to better prepare him/herself to attend to the patient. This manual provides an in-depth overview of the different aspect of the patientmanagement system and how they work. Access To access the PAS the patient needs to visit the health care facilities webpage, and enter their user name and corresponding password in the patient log in panel. New patients who do not have an account with the health care facility can create one by providing their details in the sign up panel and confirming the sign up process by clicking an email that will be sent to them. The admin is able to access the system by using his User ID and password in the admin log in panel. To enhance security for the system, log in for the admin is protected by a 2 factor authentication mechanism. 2-factor authentication protocols serves to enhance the security standards of the system (Gupta, Denton, 2008). Main window Home Page Patient The home page is the landing age that the user accesses after the log in process. It is also the primary page from where the user can be able to access the different services offered by the health care facility like making appointments, obtaining prescription information and accessing the payment status (Saur, Puterman, 2017). Admin After logging in to the system, the admin is taken to a home page that is different from that of the patient. In home page have links that take admin to a patient list page, schedule page, and new sign up page. Appointments page The appointments page is the page where the patient reviews the doctors schedule and is able to make an appointment based on the schedule. The key components found in the appointment page are the available doctors and their areas of expertise, the time schedule of the doctors indicating when a patient can make an appointment and the cost of scheduling an appointment with a doctor and an efficient payment method (Jaival et al., 2015). In this page, the patient is able to identify the doctor whose services best fits his/her needs. Review the schedule of the doctor to know his hours of operation. In this page, the patient is then able schedule an appointment of when he/she would like to visit the doctor. The patient then proceeds to pay through the use of either digital payment services like PayPal or through a wire transfer. After the payment the patient is provided with a digitally created certificate that confirms the payment. Digital certificates provide a secure mechanism of authenticating that a process took place (Langley, 2015). A short message and email message confirming the payments are also sent to the patients phone and email respectively. Admin The admin and other doctors are able to view the patients who have made appointments by reviewing the Schedule page. This page will provide them with information on the patients name and the time he scheduled the appointment. The admin can be able to obtain more information on the patient through the patient list page where he/she can be able to navigate to the exact page where the patient is. By navigating to that page the doctor will be able to obtain information on the patient that he/she can use to prepare for the treatment. Appointment Management After making the appointment, the patient has the liberty to cancel it at any time he/she deems fit. To do this, the patient logs in to the appointments page, and clicks on the cancel appointment button. By clicking on the button, the patient would be taken to the digital certificate that was created upon making of the certificate and a prompt will request him/her to choose whether to destroy the certificate or not. If the patient chooses to destroy the certificate the appointment will be canceled and if he chooses not to destroy the certificate the appointment wont be canceled. Once the appointment is canceled a message will be sent to his or her mobile phone ad email notifying him/her of the certificates destruction. Trouble shoot Being a webpage in case the user runs into any challenges using the system, he can proceed to reload the website and repeating the process from where the challenges arose. Causes of problems and Potential solutions Some of the potential causes of problems with the system include internet speed, lack of connectivity, server overload and the user inputting wrong details. Poor internet speed can result in failure of the system to establish connectivity with the server. This problem usually occurs in areas with low internet speed. One way through which the user can resolve the issue is by using another internet provider. Another way through which the problem can be solved is through reloading the speed of the internet. Lack of connectivity is also another cause of concern for the system. Lack of connectivity would result in failure of the system to connect with the server. To resolve this problem the user should obtain internet connectivity. Challenges with server overload apply when to many users are pinging the site at the same time. This challenge can lead to drag in the systems operations. One way through which the admin can resolve this issue is by expanding the server capacity or segmenting s erver operations in phases. References White, M. B., Pike, M. C. (2014). Appointment systems in out-patients' clinics and the effect of patients' unpunctuality.Medical Care, 133-145. Langley, A. (2015). Maintaining digital certificate security. Google Online Security Blog. Saur, A., Puterman, M. L. (2017). Advance Patient Appointment Scheduling. InMarkov Decision Processes in Practice(pp. 245-268). Springer International Publishing. Finkelstein, S. R., Liu, N., Rosenthal, D., Poghosyan, L. (2017). When open access might not work: Understanding patient attitudes in appointment scheduling.Health Care Management Review. Jaival, S., Kallepalli, S. R., Kumar, V. S., Vejju, H. (2015). Appointment Scheduling System. Gupta, D., Denton, B. (2008). Appointment scheduling in health care: Challenges and opportunities.IIE transactions,40(9), 800-819.